Grand Velas Riviera Maya

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Vancouver, Kitsilano, West 4th Avenue.
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From enchanted surroundings to unique dining atmospheres, Grand Velas Riviera Maya has ushered in a unique vacation experience where passion, luxury and exceptional service merge to create lasting memories. The resort has more than 1,600 feet of white-sand beach, 539 ocean view, jungle view and oceanfront suites; award-winning chefs overseeing five fine dining venues and a luxurious Spa.null

  • Adventure, Beach, Wellness
  • Vibe Casual
  • Room Style Contemporary
  • Number of Rooms 539

Grand Velas Riviera Maya has been member of the Leading Hotels of the World since 2009, recognized as AAA 5-Diamond property since 2010. Diverse upscale accommodations options include uniquely exotic jungle and ocean view suites; luxury suites have been carefully designed to complement our naturally breathtaking surroundings and seduce your senses.

Our resort is divided into three sections:

The Zen Grand ambiance, immersed in the natural environment of the Mayan jungle, this family-friendly features elegantly exotic suites and more than 1000 square feet of space including a beautiful terrace with jungle view. The Ambassador ambiance, also a family-friendly area with suites that arranged around the main infinity pool and have a spectacular ocean-view terrace. The exclusive Grand Class section; designed for optimum privacy and relaxation. Features suites with oceanfront view, created to experience an intimate ambience. Enjoy high-end amenities like a private plunge pool on the terrace overlooking the blue waters of the Caribbean; the spa-like bathroom also features a Jacuzzi tub and rain shower. Grand Class welcomes teenagers starting from 16 years old.

The resort’s fine cuisine includes several restaurants and bars, two with 4 Diamond certifications. We also have the first restaurant in the world to be part of an all inclusive and received a 5 Diamond award by the AAA; from emotional cuisine to contemporary takes on traditional French dishes and Asian specialties. The bars opened day and night offering Domestic and International Premium Brands.

The Grand Velas Riviera Maya Spa was named “Best Spa in the World” by Virtuoso in 2010. Located in the heart of the property, the Spa covers an area of more than 89,000 square feet, containing 40 treatment suites appointed with beautiful native artwork and separate hydrotherapy facilities men and women. It brings a unique sensory journey of wellness and relaxation and offers a hydrothermal journey.

This resort goes above and beyond offering a vacation of a lifetime. Every season, kids are treated to educational, athletic and artistic opportunities at the Kids Clubs with special activities programs. The Teen’s Club is a chilled place for the youngest to sing karaoke and play videogames, pool, ice hockey, ping-pong or board games. Entire families will have the opportunity to enjoy a nightly themed shows and dinners.

Hotel Features

At the Hotel


  • All-inclusive
  • Business Center
  • Children's Programs
  • Conference Facilities
  • Culinary Program
  • Internet Access
  • Lounge/Bar
  • Restaurant


  • Babysitting Services
  • Car Rental Desk
  • Concierge Desk
  • Laundry/Dry Cleaning/Pressing
  • Room Service 24-hours
  • Salon
  • Wedding Services


  • Fitness Center
  • Pool
  • Spa
  • Water Sports

In Your Room

  • Bathrobes
  • Butler Service
  • Complimentary Coffee/Tea
  • Iron/Ironing Board
  • Mini Bar

Zen Grand Suite

The Mayan nature is the main element that describes this suite. Enjoy 1184 sq.ft. that will bring harmony and peace through its luxury amenities, prime location and world class service; enjoy with your family and loved ones the sounds of the Riviera Maya.

  • King size bed, or two Queen size beds
  • Private terrace with sitting area
  • Living area with sofa
  • Bathroom with shower and separate Jacuzzi
  • Bathroom vanity
  • Connecting suite available

Size: 1184 sq. ft.

Maximum occupancy: 3 adults

Zen Grand Pool Suite

Zen Grand Pool

This suite, located in the heart of the Mayan rainforest, is the perfect retreat for a great family vacation. Immerse yourself in Mayan paradise, revitalize in the private plunge pool located on the terrace, or unwind in your comfortable bed while listening to the sounds of nature.

  • King size bed, or two Queen size beds
  • Private terrace with sitting area and plunge pool
  • Living area with sofa
  • Bathroom with shower and separate Jacuzzi
  • Bathroom Vanity

Size: 1184 sq. ft.

Maximum occupancy: 3 adults

Ambassador Suite

Ideal for a family vacation, this suite has one King size bed and an incredible terrace, where you can enjoy breathtaking ocean views. These suites are decorated with vibrant colors portraying the energetic atmosphere of this ambiance.

1 King size bed, or 2 Queen size bedsPrivate terrace with sitting areaExtraordinary ocean viewSitting area with sofaBathroom with shower and a separate Jacuzzi

Size: 1,270 sq.ft.

Maximum occupancy: 3 adults, or 2 adults and 2 children

Ambassador Pool Suite

Feel the excitement and pleasure within these fabulous suites with stunning ocean views. Take pleasure in this spacious suite with an area of 1270 sq.ft. and admire the stunning views of the turquoise sea, beach, and the private plunge pool. Enjoy a memorable stay in the company of your family in this amazing suite decorated with a Mexican contemporary style. It is equipped with all you need.

King size bed, or 2 Queen size bedsPrivate terrace with sitting area and poolOceanfrontLiving area with shower and separate JacuzziConnections to other suites are not available

Size: 1,270 sq.ft.

Maximum occupancy: 3 adults or 2 adults and 2 children.

Grand Class Suite

Considered the ideal honeymooners suite. Relax on your balcony and enjoy with your couple the extraordinary view of blue-turquoise sea. During your stay you are offered the most luxurious amenities, spacious high quality areas and absolute tranquility. Romantic nights await you.

  • A King size bed, or two Queen size beds
  • Terrace with private plunge pool and sitting area
  • Living room with contemporary type sofas
  • Spa-type bath, with separate shower and Jacuzzi
  • Walk-in closet

Size: 1,377 sq.ft.

Maximum occupancy: 3 adults

Adults only ( over 16 years old )

Zen Grand Presidential Suite

This attractive suite delights couples and families due to the amazing space it offers. Enjoy luxurious amenities that complement the mystic Mayan natural environment, and admire stunning views of the rainforest. This suite was exclusively designed to live a relaxing and peaceful vacation. In addition, as a special amenity, enjoy a revitalizing massage per day, personalized 24-hour Concierge service, and VIP transportation to and from the airport.

  • King size bed and / or two Queen size beds
  • 2 full bathrooms with rain showers and Jacuzzi
  • Marble dining table for 8 people
  • Living room with sofa
  • Private terrace with sitting area and plunge pool

Size: 3,518 sq. ft.

Maximum occupancy: 4 adults

Ambassador Presidential Suite

This suite is everything you have ever dreamed of! Live it in this splendid two-bedroom suite with private plunge pool overlooking the Caribbean Sea. Enjoy with your loved ones the amenities and services offered; relax in the indoor Jacuzzi and enjoy a massage in the comfort of your suite; in addition to 24-hour Concierge service. Spend unforgettable moments in the majestic Presidential Suite.

2 bedrooms, one with a King size bed and the second one with two Queen size beds. Ocean-front viewPrivate terrace with swimming pool and sitting areaSitting area with modern sofa2 bathrooms with double shower: rain and handMassage in the suite areaIndoor JacuzziWalk-in closet

Size: 3,094 sq.ft.

Maximum occupancy: 6 adults

Grand Class Presidential Suite

The Grand Class Presidential suite is the perfect refuge for your dream vacations. Feel the comfort during your stay, and invite your family to enjoy exclusive nights in this spacious area. Discover unique amenities and let yourself be pampered with unsurpassed personalized service; which includes 24-hour Personal Concierge, daily 50-minute massage, and VIP transportation.

  • 2 bedrooms, one with King size bed, and one with two Queen beds
  • Private terrace with ocean view and plunge pool
  • Living area with contemporary type sofas
  • Bar area with premium liquor and beverages
  • In-suite massage area
  • Walk-in closet
  • Dining table for 8 people

Size: 3,796 sq.ft.

Maximum occupancy: 6 adults

Check-In Time 3:00 PM
Check-Out Time 12:00 PM

Virtuoso Amenities

  • Exclusively for Virtuoso guests:

    • Upgrade on arrival, subject to availability ( From Zen Grand to Zen Grand Pool / From Ambassador to Ambassador Pool / From Ambassador Pool to Grand Class )
    • Daily Buffet breakfast, for up to two in room guests
    • Complimentary one-way private airport transfer ( From Airport to the Hotel ) . Must be arrange at least 48 hrs prior arrival through our Virtuoso Specialist at, one transportation confirmed per family (booking) arriving together.
    • SPA Credit: $ 50 USD per person, per night SPA Bonus applicable on massages, facials and body wrap treatments with a duration of 50 min or more (Not transferable between guests, Not cumulative, Not redeemable for cash, Unused balances will not be refunded, Not combined with other Spa promotions, Not applicable on SPA Boutique products, Beauty Salon, Hydrotherapy Circuit, Not applicable on treatments available in SPA Cabanas (outdoor areas at Ambassador), Applicable on treatments with a duration of 50 min or more
    • A welcome tequila bottle.
    • Early check-in/late check-out ( Upon availability at Check-in )

* Best of the Best, 2016 guide to the World's Best Hotel Experiences. E-mail me today for your complimentary copy presented by Renshaw Travel & Cruise Concepts




Carretera Cancun Tulum Km. 62 Col. Centro

Playa del Carmen, Quintana Roo 77710


Nearest Airport

Cancún International (CUN), 31 Miles / 49 Kilometers

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